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Manage issues from multiple Jira and JSM projects, all from a single, unified queue hub for cross-functional teams
Duplicate work and misrouted tickets disrupt coordination across Support, IT, and Development teams.
Searching and managing tickets across multiple Jira or JSM projects leads to siloed communication and delayed resolutions.
As organizations scale, it becomes harder to structure and prioritize internal and external requests effectively.
Lineup for Jira and JSM is a flexible and powerful ticket management solution that enhances Jira Service Management, enabling your teams to manage issues from multiple Jira and JSM projects, all from a single, unified view. Spend less time hunting for tickets, and more time resolving them.
Import and build queues with issues from multiple projects into a single workspace. Use Jira’s built-in user groups to assign queue-level and management permissions.
Create and share custom tab views with additional filters with other users – Search, filter, and visualize your queue issues in a faster and better way.
Use multilevel queue grouping to organize queues into groups and sub-groups that mirror your business units, service lines, or teams. Hide low priority or inactive queues to keep you team focused.
Quickly import existing queues from a JSM project to unify them in Lineup.
Combine issues from multiple Jira and JSM projects into a single queue.
Assign queue-level and management permissions using Jira’s built-in user groups.
Filter issues by system fields or custom fields, then save those filters as tabs for quick reference.
Create groups and sub-groups of queues to mirror your business units, service lines, or teams
Built with Atlassian Forge, the app run entirely on Atlassian’s secure cloud infrastructure, ensuring enterprise-grade security.
The app is fully hosted and operated within Atlassian’s infrastructure, with no data outflow and no access by us or any third parties.
Atlassian Forge ensures your Jira data residency settings are automatically applied to all app data, ensuring compliance with organizational requirements.
Can use to create distinct queues for product lines or escalation tiers, ensuring no request falls through the cracks and customers get quicker replies.
Can use to manage all incident and service requests across multiple portals in one hub. Track SLAs, organize large volumes of tickets, and assign work efficiently.
Can use to organize internal requests for finance, HR, or facilities in distinct queues, but keep an overall view for leadership to track progress across departments.
Synthesia is a global leader in AI video creation, enabling teams to generate high-quality, professional videos at scale without cameras or actors.
With 50,000+ businesses using its platform, Synthesia powers internal training, product explainers, and global communication across teams. As the global leader in AI video generation, Synthesia manages an ever-growing number of internal requests and cross-functional support needs across IT, Engineering, and Ops teams.
Lineup gives Synthesia a scalable way to manage incoming requests across fast-moving R&D, Support, and IT teams - critical in a product-led, high-volume SaaS environment.
By consolidating work from multiple Jira and JSM projects into structured, role-based queues, teams stay focused and agile without losing sight of key priorities. This helps maintain speed and service quality as Synthesia continues scaling globally and supporting enterprise-grade workflows.
Get personalized assistance from our support team. Whether you're troubleshooting an issue or just have a quick question, we're here to help you every step of the way.
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Explore our Help Center for detailed product guides, FAQs, and product feature details. It's your go-to resource for self-service learning and best practices.
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Our dedicated Partner Support team is here to help you succeed. Access resources, raise requests, and collaborate directly with us to get the most out of our partnership.
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Powerful custom reporting for Agile,
ITSM, and project teams.
Build interactive dashboards with
advanced filters, custom charts, and
real-time metrics.
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Sync and display user attributes from Entra ID (Azure AD), Okta, and other IDPs across Jira and JSM. Built for teams who need to streamline their requests, approvals, and workflows.
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Pre-built metrics, SLA dashboards, and service insights for ITSM teams. Create smart reports using Jira Service Management data across SLAs, requests, and assets.
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Discover why leading companies, from Fortune Global 500s to next-gen startups, are making the switch to Mindpro apps and solutions for Jira.
