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Flexible and powerful reports for technical and non-technical teams using Jira and Jira Service Management.
Key project information often lives in silos, spread across multiple Jira and JSM projects, spreadsheets, and third-party tools, making it hard to see the full picture
Building custom reports usually demands deep JQL expertise or the use of external BI tools, an effort that’s both time-consuming and inaccessible to many teams.
Sharing project updates through spreadsheets, static status reports, and endless email threads often results in outdated information and disconnected project updates.
Insights for Jira is an easy-to-use analytics solution that lets any team, from technical to non-technical, create and share real-time reports easily. With 80+ prebuilt gadgets and custom charts, it translates Jira and JSM data into clear, actionable dashboards, providing a unified view across projects in easy and fast way.
Build dashboards in seconds using our drag-and-drop builder and 80+ pre-built gadgets. Any team member can create the dashboards they need.
Just click on any chart or card segment to instantly drill down into the underlying issues, no need to run new searches, or configure gadgets.
Share dashboards in real-time or export them with a click. Even publish read-only views in your Jira Service Management portal.
Get started instantly with ready-to-use dashboard templates and 80+ pre-built metrics for Project Tracking, Agile, ITSM teams.
The intuitive drag-and-drop interface lets you add and arrange gadgets (charts, cards, metrics) to create and customize your dashboard in seconds.
Build custom charts using one or two dimensions, like assignee, issue type, or both, in a variety of formats including pie, bar, line, or table.
Filter data using simple point-and-click options (Basic filters) or advanced JQL queries. Apply interactive drill-downs directly within charts.
Effortlessly configure your dashboard’s data with cross-project dashboard filters, bringing insights from all your Jira and Jira Service Management projects into one central view.
Share live dashboards with team members, leadership, or even customers in the JSM portal with just a few clicks or export in PDF, CSV, or PNG
Built with Atlassian Forge, the app run entirely on Atlassian’s secure cloud infrastructure, ensuring top-tier performance, security, and compliance out of the box.
The app is fully hosted and operated within Atlassian’s infrastructure, with no data outflow and no access by us or any third parties.
Atlassian Forge ensures your Jira data residency settings are automatically applied to all app data, ensuring compliance with organizational requirements.
Engineering Managers and Product Leaders can create a single source of truth to visualize team velocity, epic progress, blockers, and work-in-progress using intuitive dashboards that track multiple projects and releases in one unified view.
Support Managers and IT Ops teams can build an unified view of support operations across multiple queues to monitor ticket volume, SLA compliance, breach rates, and response times, all in one dashboard.
Non-technical teams like Marketing, HR, or Finance can build their own dashboards to monitor workflows like campaign progress, hiring funnels, or approvals, without relying on technical support.
Powering over 200,000 businesses across hospitality, retail, restaurants, and eCommerce, Shift4 offers end-to-end platforms that simplify payments, enhance customer experiences, and drive business growth.
In a high-stakes industry where transaction volumes scale rapidly, Shift4 needed faster data visibility, more efficient incident management, and a unified view of cross-team operations to maintain top-tier service quality.
With Insights, Shift4 consolidates all their Jira data into clear, intuitive dashboards, instantly tracking active requests, monitoring SLAs, and identifying bottlenecks in a single, centralized view.
This keeps teams aligned on priorities, accelerates ticket resolution, and optimizes service delivery. By enabling smarter, data-driven decisions, Insights helps Shift4 scale with confidence while maintaining top-tier performance in payment processing.
Get personalized assistance from our support team. Whether you're troubleshooting an issue or just have a quick question, we're here to help you every step of the way.
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Explore our Help Center for detailed product guides, FAQs, and product feature details. It's your go-to resource for self-service learning and best practices.
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Our dedicated Partner Support team is here to help you succeed. Access resources, raise requests, and collaborate directly with us to get the most out of our partnership.
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Sync and display user attributes from Entra ID (Azure AD), Okta, and other IDPs across Jira and JSM. Built for teams who need to streamline their requests, approvals, and workflows.
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Visualize, track, and manage issues across Jira and JSM projects in one place. Ideal for IT, DevOps, and Support teams managing requests and service queues at scale.
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Pre-built metrics, SLA dashboards, and service insights for ITSM teams. Create smart reports using Jira Service Management data across SLAs, requests, and assets.
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Discover why leading companies, from Fortune Global 500s to next-gen startups, are making the switch to Mindpro apps and solutions for Jira.
