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Mindpro_Insights

Flexible and powerful reports for technical and non-technical teams using Jira and Jira Service Management.

The Problem

What’s blocking smarter, data-driven decisions for teams of all sizes across organizations?

Siloed data spread across multiple projects and tools

Key project information often lives in silos, spread across multiple Jira and JSM projects, spreadsheets, and third-party tools, making it hard to see the full picture

The only reporting options are both complex and time-consuming

Building custom reports usually demands deep JQL expertise or the use of external BI tools, an effort that’s both time-consuming and inaccessible to many teams.

Project and service status reports with outdated data

Sharing project updates through spreadsheets, static status reports, and endless email threads often results in outdated information and disconnected project updates.

The Solution

Meet — Mindpro Insights for Jira

Insights for Jira is an easy-to-use analytics solution that lets any team, from technical to non-technical, create and share real-time reports easily. With 80+ prebuilt gadgets and custom charts, it translates Jira and JSM data into clear, actionable dashboards, providing a unified view across projects in easy and fast way.

Product Highlights

Discover what your teams can do with Insights for Jira

Build intuitive dashboard reports in seconds

Build dashboards in seconds using our drag-and-drop builder and 80+ pre-built gadgets. Any team member can create the dashboards they need.

  • Ready-to-use Dashboard Templates
  • Powerful and flexible Custom Charts in 1D and 2D
  • 80+ Pre-Built Metrics for Project Tracking, Agile, ITSM

Analyze and explore with dynamic filters and searches

Just click on any chart or card segment to instantly drill down into the underlying issues, no need to run new searches, or configure gadgets.

  • Filter with Basic filters and advanced JQL
  • Click to drill-down with interactive charts
  • Visualize metrics and issues list together

Share live reports when you need, where you need it

Share dashboards in real-time or export them with a click. Even publish read-only views in your Jira Service Management portal.

  • Edit and save your dashboards easily
  • Export your dashboard data in PDF, CSV, or PNG
  • Share real-time dashboards in Jira and JSM Portal

Key Features

All the key features your team needs to get more work done

Templates & Pre-Built Metrics

Get started instantly with ready-to-use dashboard templates and 80+ pre-built metrics for Project Tracking, Agile, ITSM teams.

Intuitive Drag-and-Drop Customization

The intuitive drag-and-drop interface lets you add and arrange gadgets (charts, cards, metrics) to create and customize your dashboard in seconds.

Powerful Custom Charts (1D & 2D)

Build custom charts using one or two dimensions, like assignee, issue type, or both, in a variety of formats including pie, bar, line, or table.

Dynamic and Advanced Filtering

Filter data using simple point-and-click options (Basic filters) or advanced JQL queries. Apply interactive drill-downs directly within charts.

Bring data from multiple projects

Effortlessly configure your dashboard’s data with cross-project dashboard filters, bringing insights from all your Jira and Jira Service Management projects into one central view.

Real-Time Sharing & Export

Share live dashboards with team members, leadership, or even customers in the JSM portal with just a few clicks or export in PDF, CSV, or PNG

Enterprise-Grade Security

Built with Atlassian Forge, the app run entirely on Atlassian’s secure cloud infrastructure, ensuring top-tier performance, security, and compliance out of the box.

Runs on Atlassian

The app is fully hosted and operated within Atlassian’s infrastructure, with no data outflow and no access by us or any third parties.

Data-Residency

Atlassian Forge ensures your Jira data residency settings are automatically applied to all app data, ensuring compliance with organizational requirements.

Product Use Cases

There are multiple ways your teams can use Insights across the organization​

Software Teams
Use Case

Software Teams

Engineering Managers and Product Leaders can create a single source of truth to visualize team velocity, epic progress, blockers, and work-in-progress using intuitive dashboards that track multiple projects and releases in one unified view.

ITSM Teams
Use Case

ITSM Teams

Support Managers and IT Ops teams can build an unified view of support operations across multiple queues to monitor ticket volume, SLA compliance, breach rates, and response times, all in one dashboard.

Business Teams
Use Case

Business Teams

Non-technical teams like Marketing, HR, or Finance can build their own dashboards to monitor workflows like campaign progress, hiring funnels, or approvals, without relying on technical support.

Customer Use Case

How we're helping a leading payment provider with real-time analytics

Shift4 - The Challenge

Powering over 200,000 businesses across hospitality, retail, restaurants, and eCommerce, Shift4 offers end-to-end platforms that simplify payments, enhance customer experiences, and drive business growth.

In a high-stakes industry where transaction volumes scale rapidly, Shift4 needed faster data visibility, more efficient incident management, and a unified view of cross-team operations to maintain top-tier service quality.

Insights - The Solution

With Insights, Shift4 consolidates all their Jira data into clear, intuitive dashboards, instantly tracking active requests, monitoring SLAs, and identifying bottlenecks in a single, centralized view.

This keeps teams aligned on priorities, accelerates ticket resolution, and optimizes service delivery. By enabling smarter, data-driven decisions, Insights helps Shift4 scale with confidence while maintaining top-tier performance in payment processing.

Need Help?

We're here to support you every step of the way on your journey with us

Customer Support

Get personalized assistance from our support team. Whether you're troubleshooting an issue or just have a quick question, we're here to help you every step of the way.

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Help Center

Explore our Help Center for detailed product guides, FAQs, and product feature details. It's your go-to resource for self-service learning and best practices.

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Partner Support

Our dedicated Partner Support team is here to help you succeed. Access resources, raise requests, and collaborate directly with us to get the most out of our partnership.

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Better Together

Explore and combine Insights with our enterprise apps for Jira and JSM

Mindpro_Sync

Sync and display user attributes from Entra ID (Azure AD), Okta, and other IDPs across Jira and JSM. Built for teams who need to streamline their requests, approvals, and workflows.

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Mindpro_Lineup

Visualize, track, and manage issues across Jira and JSM projects in one place. Ideal for IT, DevOps, and Support teams managing requests and service queues at scale.

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Mindpro_Graphy

Pre-built metrics, SLA dashboards, and service insights for ITSM teams. Create smart reports using Jira Service Management data across SLAs, requests, and assets.

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Smarter Teams. Stronger Outcomes. Start now.

Discover why leading companies, from Fortune Global 500s to next-gen startups, are making the switch to Mindpro apps and solutions for Jira.