This report will help you draw up a plan to transform your own organization’s ITSM strategy.
98% of organizations using traditional ITSM methods say they’ve run into downstream challenges that make it harder support the needs of their business.
In this report, Enterprise Strategy Group outlines the benefits of a modern ITSM approach, including: faster innovation, better risk management, quicker post-incident service restoration, better decision making, and clearer prioritization of critical development work, including problem management.
Key takeaways:
Why the rise of digital business and distributed work is prompting change in ITSM
How taking an autonomous, but aligned approach tackles common challenges across operations and support
What to look for in an ITSM solution to reap the benefits of modern ITSM
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