Atlassian’s guide to Enterprise Service Management

In this whitepaper, you’ll explore Atlassian’s approach to Enterprise Service Management (ESM), including practical examples of how non-IT teams like HR, marketing, and facilities can use Jira Service Management to deliver outstanding service experiences.

Atlassian’s guide to Enterprise Service Management

Executive Summary

Imagine trying to get something done at work, but every team is using a different system: one for HR, another for IT, yet another for facilities. It quickly turns into a game of chasing down information and figuring out who to contact, which only leads to delays and frustration.

Extending ITSM practices beyond just the IT department and using Jira Service Management is like hitting the reset button, bringing everyone together on the same page and making life easier for everyone involved.

In this whitepaper, you’ll see how Atlassian’s approach to ESM turns chaos into clarity, by:

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Helping teams like HR, facilities, and marketing streamline how they handle requests and improve efficiency.

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Automating repetitive tasks so everyone can save time and focus on what matters most.

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Delivering faster solutions and creating a better overall experience for employees, fostering a more connected workplace.

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